Control arm...ugghWell, we now know what is wrong with our truck. The ball joints that were replaced back in the spring were worn out yet again. We found out, though, that it wasn’t because those ball joints were defective. Instead it was because the upper left control arm needed to be replaced, and the Pep Boys we took it to back in the spring failed to tell us that the control arm needed to be fixed…this is information they had to know at the time.
Fortunately for us, the work was under warranty, and the Pep Boys at East Towne agreed to replace the ball joints without any charge for the labor or parts, and agreed to replace the control arm at cost, also with no charge for labor.
I’m still a big believer in Pep Boys, primarily because they use GM/AC Delco parts, often at a cost cheaper than what you’d pay at your local GM dealer. However, as I have learned, some stores are more reliable than others.
For those in the Cincinnati area who may be reading this: If I were you, I’d avoid the Pep Boys on Glenway Avenue.